Acceptable Use Policy

Purpose

AI calling is powerful. This policy protects the people your agent talks to, other Todvob customers and our licensed telecom partners. It is part of the Terms of Service; breaking it can lead to suspension.

Not allowed

• Calling people who have not agreed to be contacted where consent is required, or who asked not to be called. Todvob’s opt-out list must not be bypassed.
• Spam, robocall floods, scams, phishing, or collecting passwords, PINs, OTPs or card numbers by phone.
• Impersonating a person, a company or a government body, or hiding that callers are speaking with an AI when the law requires disclosure.
• Harassment, threats, hate speech, or content that is sexual, violent or exploitative, especially toward children.
• Political campaign calls, debt-collection pressure or any calling that breaks BTRC regulations or other applicable law.
• Routing calls through unlicensed ("grey") routes, or using the Service to reach emergency services.
• Uploading data you have no right to use, including leaked or purchased contact lists without valid consent.
• Attempting to break, overload, reverse-engineer or bypass limits and security of the Service.
• Using the Service to provide medical, legal or financial advice without qualified human oversight.

Calling standards

• Identify your business at the start of each call.
• Call only within reasonable local hours (Todvob enforces your workspace calling hours).
• Honour opt-out requests immediately; the agent records them and Todvob blocks future calls.
• Keep agent instructions truthful; never instruct an agent to deceive.

Enforcement

We may investigate suspected violations, pause campaigns, suspend numbers or accounts, and cooperate with telecom partners and authorities. Report abuse to support@todvob.com.