Terms of Service

1. Agreement

These Terms govern your use of Todvob’s website, dashboard, APIs and AI phone, voice and chat agents (the "Service"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the Service.

2. Accounts

• You must be at least 18 and able to enter into a binding contract.
• Keep your login details secure and tell us immediately about any unauthorised use. You are responsible for activity in your workspace.
• Information you give us, including business details and phone number ownership, must be accurate. We may ask you to verify ownership of a phone number before connecting it.

3. The Service

Todvob lets you configure AI agents that answer and place phone calls, talk and chat on websites, and record the results. Features, plan limits (agents, phone and voice minutes, messages, concurrent calls) and prices are described on the Pricing page and in your dashboard. We may improve or change features; if a change materially reduces a paid feature you rely on, we will tell you in advance.

Phone calls are carried by licensed telecom partners. Call quality and availability can depend on networks outside our control, and emergency calls cannot be made through the Service.

4. Your responsibilities

• Use the Service lawfully and in line with our Acceptable Use Policy.
• Obtain any consent and give any notice the law requires before your agent calls people, records them or processes their data, including telling callers they are speaking with an AI when required.
• Respect opt-out requests, calling-hour limits and telemarketing rules, including the regulations of the Bangladesh Telecommunication Regulatory Commission (BTRC).
• Only upload content and phone numbers you have the right to use, and keep your agent’s instructions and knowledge accurate.
• Review important outcomes (for example orders or appointments) before relying on them.

5. AI limitations

AI agents can misunderstand speech or make mistakes. Todvob instructs agents to answer from the information you provide and not to invent facts, but we do not guarantee that every answer is accurate or complete. Do not use the Service for medical, legal, emergency or other decisions where an error could cause serious harm without human review.

6. Plans, payment and refunds

• Paid plans are prepaid for one month or one year and are charged in BDT through PayStation or in USD through Stripe. Prices include the AI, voices, included phone minutes and hosting unless stated otherwise.
• When a paid plan ends and is not renewed, the workspace returns to the Free plan limits. Nothing is deleted because of a plan ending.
• Unused minutes and messages do not roll over. Fees are non-refundable except where required by law or where we fail to provide the Service as described; contact us and we will review in good faith.
• We may change prices for future periods with at least 30 days’ notice.

7. Your data

You own the content you put into Todvob and the conversations, transcripts and leads your agents produce. You grant us the limited rights needed to host and process it to provide the Service. Our Privacy Policy and Data Processing & Retention policy describe how we handle it; where we process personal data on your behalf, we act as your processor.

8. Our intellectual property

The Service, software, voices made available through it, brand and documentation belong to Todvob or its licensors. You may not copy, resell, reverse-engineer or build a competing service from it, except as the law permits.

9. Suspension and termination

You can stop using the Service at any time and ask us to close your workspace. We may suspend or terminate access, with notice where reasonable, if you breach these Terms, create risk for others, fail to pay, or if required by law or a telecom partner. After termination you can request an export of your data for 30 days, after which it is deleted as described in our retention policy.

10. Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent permitted by law, Todvob is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Todvob against claims arising from your content, your calls and campaigns, or your breach of these Terms or applicable law.

13. Governing law

These Terms are governed by the laws of the People’s Republic of Bangladesh. The courts of Dhaka have exclusive jurisdiction, except that either party may seek urgent relief in any competent court.

14. Changes

We may update these Terms. For material changes we will give at least 15 days’ notice by email or in the dashboard. Continued use after the effective date means you accept the updated Terms. Questions: support@todvob.com.